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Appointments

Please note if you are ringing between the hours of 08:00 and 08:30 Monday to Friday please use 07896 369624 - THIS IS FOR MEDICAL EMERGENCIES ONLYcalendar

Appointments should be made for all surgery attendances. You can book ahead with the doctor of your choice. Anyone wishing to be seen the same day will always be seen but it may be at the end of surgery and with the doctor available that day.

For dressings, injections etc please make an appointment with the nurse. Visits for those too unwell to attend should be requested before 11am if possible.

Saturday AM is by appointment only

calendar Click Here to book/cancel your appointment online

TELEPHONE ADVICE (01935 850225)

The receptionists can help with general information. The Health Visitor can advise about baby and family matters. The doctors and nurses can be contacted at the end of morning surgery but may prefer to ring back to avoid interrupting consultations.

Chaperone

If you require a chaperone please ask at reception.

Access

  • The premises are suitable for wheelchairs
  • A hearing loupe operates in the waiting room.

Baby changing facilities are available.

Improving Access

Queen Camel, Bruton, Milborne Port, Millbrook and Wincanton GP Practices are now working collaboratively to offer appointments to their own and each other's patients who cannot easily access primary care services during normal working hours.  Four of the practices in turn will offer extra appointments with a health care professional between 6.30pm and 8.00pm Monday-Friday and Queen Camel will offer appointments (for all practices) between 9.00am and 10.30am on a Saturday.  Millbrook Surgery will additionally offer appointments between 7.30am and 8.00am on a Tuesday.  The appointments will be with the host practice staff, not necessarily your registered practice staff.

This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area.  Appointment types will vary some being face to face and some on the telephone and there will be a mixture of pre-bookable and same day appointments available across the week.  They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse.  We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.  To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us signpost you to the most appropriate option for your particular problem.  By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you.

You need to agree to your medical record being shared with the host practice who are providing your appointment.  The clinician providing your appointment needs to have full access to your medical record.  There is an opportunity to access same day appointments on a Saturday at Queen Camel Medical Centre.  These are allocated on a first come first service basis by calling the practice.

Patients are reminded that the extension to routine GP services at evening and weekends does not replace the current Somerset Out of Hours Urgent Primary Care Services.  If patients or their family member become ill overnight or at the weekend and need medical advice or help outside or practice opening hours, they should continue to call NHS 111.

If you would like an appointment during one of these sessions, please contact your registered practice and request an "Improved Access" appointment.  These appointments can either be on the telephone or face to face.  You must contact your own practice in order to make the appointment.

This is NOT a walk in service and anyone who turns up at a practice without a pre-booked appointment will be asked to contact the Out of Hours service.

For more information please click here.

 Queen Camel Medical Centre

Monday – Friday

Doors and phones for routine enquiries open between 08:30 – 18:30.

If you need urgent medical assistance between 08:00 – 08:30 please ring 07519 364088.

Monday – Thursday

GP Improved Access telephone appointments available to pre-book 18:30 – 19:00.

Saturday

GP Improved Access appointments available to pre-book 09:00 – 10:30.

Sunday

Closed.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website